Privacy Policy

1. Introduction

Aveny Laboratories Ltd. ("AvenyLabs", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

2. Data Controller

3. Information We Collect

We collect the following categories of information:

• Identity Data: Full name, title, and institutional affiliation
• Contact Data: Email address, shipping address, phone number
• Transaction Data: Order history, payment details (partial), and delivery information
• Technical Data: IP address, browser type, operating system, and usage patterns
• Communication Data: Records of correspondence with our support team

4. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communicating order updates and shipping notifications
• Providing customer support and responding to inquiries
• Improving our website, products, and services
• Complying with legal obligations and preventing fraud
• Sending promotional communications (with your consent)

5. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (order fulfillment), legitimate interests (fraud prevention, service improvement), legal obligations (tax and regulatory compliance), and consent (marketing communications).

6. Data Sharing

We may share your information with: shipping carriers for order delivery, payment processors for transaction handling, and cloud service providers for data storage. We do not sell your personal data to third parties. All third-party service providers are contractually bound to protect your data.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically for 5 years after your last transaction. Financial records are retained for 7 years as required by Chinese tax law. You may request early deletion subject to legal retention requirements.

8. Your Rights

Subject to applicable law, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, restrict or object to processing, receive your data in a portable format, and withdraw consent at any time. To exercise these rights, contact privacy@avenylabs.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS), secure server infrastructure, access controls, and regular security audits. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your data may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable data protection regulations.

11. Cookies

Our website uses essential cookies for cart functionality and session management. We use localStorage to persist your shopping cart. We do not use third-party tracking cookies or advertising pixels. Analytics data is collected anonymously.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@avenylabs.com.