Refunds & Returns

1. Return Eligibility

Due to the nature of our research-grade products and strict quality control requirements, AvenyLabs accepts returns only under the following conditions:

• The product was damaged during shipping
• The wrong product was delivered
• The product does not meet the stated purity specifications

Return requests must be submitted within 14 days of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been opened or tampered with (unless defective)
• Products returned after the 14-day return window
• Products that were stored improperly by the customer

3. How to Request a Return

To initiate a return, please contact our support team at support@avenylabs.com with the following information:

• Your order number
• The product(s) you wish to return
• The reason for the return
• Photographic evidence of any damage or defects

Our team will review your request and respond within 2–3 business days with return instructions if your request is approved.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days.

Refunds will be issued to the original payment method used at checkout. For cryptocurrency payments, refunds will be issued in the equivalent value of the cryptocurrency at the time of the refund.

5. Partial Refunds

In some cases, partial refunds may be granted at AvenyLabs' discretion (e.g., items that are not in their original condition due to reasons not caused by AvenyLabs).

6. Shipping Costs for Returns

If the return is due to an error on our part (wrong product, defective item), AvenyLabs will cover the return shipping costs. In all other eligible cases, return shipping costs are the responsibility of the customer.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at support@avenylabs.com. We will work with the shipping carrier to resolve the issue and, where applicable, send a replacement or issue a full refund.

8. Contact Us

For any questions regarding refunds or returns, please contact us at: